Delivery & Returns
***IMPORTANT NOTICE - JANUARY 2021 ***
Royal Mail are currently experiencing some delays due to the COVID-19 pandemic so please allow a couple of extra days for your delivery.
Standard delivery to UK postal addresses is just £2.95 or free if you spend £40 or more. Delivery for Key Tags and Scent Hearts is just £1.20.
We use Royal Mail and Parcel Force to fulfil our delivery requirements. For UK orders you can expect your purchase to be with you within 3-5 working days.
Next day delivery to UK postal addresses is £6.95.
Orders placed for next day delivery before 1pm Monday – Thursday, will arrive the next day, after 1pm will arrive the following day. Orders placed on Friday before 1pm will arrive the following Monday and orders placed on the weekend will arrive the following Tuesday. To opt for our next day delivery service, please select the option at the checkout.
Most deliveries are made by Royal Mail or UK Mail.
International Orders - Charged from £6.99.
We use Royal Mail and DPD to fulfil our delivery requirements.
Europe - delivery estimated between 6-10 working days.
Elsewhere - delivery estimated between 7-14 working days.
If you should change your mind about your Flamingo Candles purchase, then you have 7 working days to return your purchase. You MUST notify us via email to firstname.lastname@example.org, before returning ANY item. Please state in the email:
Reason for returning the item/s
Whether you would like an exchange or refund
We are unable to accept returns for personalised/customised orders unless faulty/damaged.
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.
Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.
On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.
This does not affect your statutory rights.