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Privacy Policy

Flamingo Candles Ltd takes the safety of our customer data very seriously.  We are committed to providing a secure and trustworthy service to our customers and only use personal data for the purpose it was provided to us.  In this privacy policy we have underlined exactly how and when we collect personal information and what we do with it.

Privacy Policy

Flamingo Candles Ltd is a private limited company, number 8678210 with a registered office at Unit 3 Gelligron Industrial Estate, Tonyrefail, Porth, CF39 8ES.

Our Website

Our website uses a third party service, Google Analytics to monitor traffic on our website for research purposes.  This information is completely anonymous, it does not identify individuals and no personal data is obtained.  
We log data regarding your IP address, for 30 days after your visit, for security reasons.  We also collect information on your visit to our website, which might include searches you have made and device information.  We also use cookies to collect information about your activity on our website.  

Ordering Process

As part of the ordering process on our website, we collect personal information.  This includes name, address, email address and sometimes telephone number.  We use this information to keep you updated with your order.  After your order is processed and delivered, if you decide to opt in to our database, we use only your email address to inform you of exciting news – such as promotions, discounts and general information that we feel you would want to hear about.  You can unsubscribe at any time, just get in touch or click the ‘unsubscribe’ button at the bottom of the email.

Newsletter Sign-Up

We also collect personal information via the newsletter sign-up box on our website.  Again, we use your email address to inform you of exciting news – such as promotions, discounts and general information that we feel you would want to hear about.  You can unsubscribe at any time, just get in touch or click the ‘unsubscribe’ button at the bottom of the email.

We do not pass on or share any information with other organisations or businesses.

Newsletter Delivery

We use a third-party mail provider, Mailjet, to deliver our news and promotion emails.  Mailjet provides us with statistics using industry standard technologies to help us assess the effectiveness of our mail-outs.  For more information, please see Mailjet’s privacy notice.  

You can unsubscribe from our emails at any time by clicking the ‘unsubscribe’ button at the bottom of any of our emails.

We do not share data with any third parties.

Payment Processing

We use a third party payment provider, PayPal, to process all of our website payments.  We do not have access to any credit/debit card or bank account details.

Account Information

We keep your details on file for as long as you hold an account on our website.  You can close the account at any time.

Removing Information

If you would like to view, amend or delete any personal data, please contact us at info@flamingocandles.co.uk